1 Job in Bethesda, MD
Rapid Finance is Hiring a Desktop Support Specialist Near Bethesda, MD
Job Description
We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system administration, user management with Active Directory and Microsoft Entra ID, user support, troubleshooting technical issues, maintaining an accurate computer equipment inventory, participating in environment enhancement projects and more.
Responsibilities:
- Provides technical support to remote and onsite end-users in a timely and professional manner.
- Installs, configures, and maintains computer systems, hardware, software, and peripherals.
- Onboarding/offboarding team members including creating, modifying, and deleting user accounts various systems including Active Directory and Microsoft Entra ID.
- Troubleshoots and resolves technical problems related to hardware, software, and network connectivity.
- Maintains an accurate and up-to-date inventory of computer hardware equipment.
- Documents system configurations, procedures, and troubleshooting steps.
- Stays up-to-date on the latest technologies and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 1-3 years of experience in a desktop support role.
- Strong understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
- Experience with Active Directory and Microsoft Entra
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with cloud computing platforms (e.g., AWS, Azure).
- Experience with Zendesk.
- Experience with FreshService.
- Experience with SmartDeploy.
- Experience with scripting languages (e.g., PowerShell).
- General knowledge of Windows server administration (e.g., Windows Server 2019, 2022).
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Job Summary
Full Time
$55k-68k (estimate)
05/05/2024
05/20/2024
gorapid.com.au
Warsaw
25 - 50
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The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
04/15/2022: Petaluma, CA
Documents technical support procedures and maintaining customer records.
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Desktop Support Specialists keep computer networks running efficiently for their organization.
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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
